Make sure:
You need to ensure that TrueDepth camera isn’t covered with a case or a screen protector. Also, make sure that no residue or dirt is covering the camera.
Ensure that your eyes, nose, and mouth are fully visible to the TrueDepth camera.
Face ID is designed to work with many sunglasses. However, if you are wearing the sunglass that blocks certain types of light, then you need to remove it.
Be sure to keep your iPhone in portrait orientation when using Portrait Mode. On iPad Pro 2018, Face ID works in both landscape and portrait orientations.
Keep your device at arm’s length or closer (10-20 inches) from your face.
When you are outside in bright sunlight, make sure to reposition your iPhone so that sun isn’t directly behind you.
Once you have checked out the points (mentioned above), try out the below solutions. Start with the first one and move to the next trick only when it doesn’t click.
Solution #1: Turn Off/On Face ID
The first solution I would recommend you to try out is turn OFF/ON Face ID and give a fresh start to your device.
Simply open Settings app on your iPhone X → Face ID & Passcode → Enter your iPhone Passcode.
Under Use Face ID FOR section, turn off the switch next to each option.
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If you use Face ID with third-party apps, tap on Other Apps → and then turn off the switch next to each app.
Now, turn off your device. Next, head over to Settings → Face ID & Passcode and then turn on the switch next to each option. Also, tap on Other Apps and then turn on the switch for each app.
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Now, try using Face ID again. It should work now. If it doesn’t, move on to the next solution.
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